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Superior College London (SCL) welcomes international students from all over the world and is proud of our international reputation as a trusted provider of quality degree education in partnership with EDEXCEL. Join Superior - Be Superior!

ISI Accreditation
We are delighted to delight to announce the results of the Monitoring Visit by the Independent Schools Inspectorate (ISI) conducted on 24 October 2013. http://www.educationaloversight.co.uk/schools/8682/ we are very pleased to announce that Superior College London has undergone a Review for Specific Course Designated by the Quality Assurance Agency for Higher Education (QAA)





SCL Complaints Procedure

Superior College London (SCL) is committed to your learning and achievement. We want you to feel comfortable within the SCL environment and happy with your tutors, assessors and fellow students.

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If you feel in the slightest way unhappy about any aspect of your learning or assessment it is important for you to let us know so that we can help you.

 

We welcome your comments and we take any complaints made seriously. You will not in any way be offended by any complaint you may wish to make, so please, let us know if something is not right for you.

 

Complaints Procedure

SCL provides students with procedures to address various areas of complaint may include:

 

Ÿ   Unfair coursework/examination grading

Ÿ   Complaints against other students

Ÿ   Complaints against course tutors

Ÿ   Complaints against non-academic staff

Ÿ   Complaints against college policies and practices

 

For complaints against unfair coursework/examination grading, it may be more appropriate to refer to the Academic Appeals policies.

 

For other complaints the following procedure applies:

Stage 1-Informal

 

1.     If you have an issue with any persons or procedures relating to the College please discuss the same with the appropriate person verbally outlining the nature of your concern and trying to resolve it informally. At this stage the complaint may be resolved by discussion or clarification or other suitable means applicable to the complaint rose. At this stage the complaint needs to be resolved very quickly or within a max of 10 working days

 

2.     SCL however encourages that all complaints are made in writing for record purposes via the complaints form.

Stage 2-Formal

 

1.     If your complaint cannot be resolved at stage 1, please notify a senior member of staff (compliance manager, Principal, Quality Assurance Manager or Operational Manager) within        5 days and a meeting will be arranged. Following the meeting we will write to you with the outcome and the proposed action to be taken.

 

2.     At this stage we would require the complaint with any supporting evidence to be in writing.

 

3.     We will hope to produce a response within 5 working days of the meeting however this could take up to a maximum of 15 working days in the event meeting outcomes need to be considered. After which we will inform you of the outcome and what if any action is proposed.

 

Stage 3- Final Stage

    

1.     If you are not happy about the response at stage 2 to your complaint you may appeal the decision to the final committee which will also consist of an independent person.

2.     You may be accompanied by someone at this stage and evidence from stage 2 will be reconsidered.

3.     At this stage the complaint will need to be submitted in writing if not previously submitted in writing

4.     You will be notified of the outcome in writing within 10 working days. The Decision at this stage will be final.

At the end of the complaints process all records of complaints will keep in writing a safe place to ensure confidentiality and a clear audit trail.

 

 

 

 

 

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Administration staff is really cooperative; they understand the student’s needs and deeds. Lectures are very kind with their teaching technique and always provide keen interest to the students’ mentality. Readmore...
Sohail Bukhari
Undergraduate student 2013


I love Superior College London for its location. You find it easy to arrive from any corner of the city. Lectures are very cooperative. Readmore...
Adeel Anjum
Undergraduate student 2013


The way in which you grow up, mature, and find out who you really are is something you can’t accomplish without going to college. When I had to join this college I had hell lot of questions going through my mind and didn’t know how to get them off my mind. Suddenly, I hear a voice asking me”Heya!! U Okay???!
Readmore...
Sambhavi
Undergraduate student 2013


Well, what impressed me most are lectures. Their way of teaching is top rated therefore the standard of education is excellent. Computer lab is facilitated with advanced technology. A wide range of books are available in our library. So, simply you have to Join Superior To Be Superior. Thank you
Ahmad Hassan
Postgraduate student 2013