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Teaching & Training
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Highly Trusted Sponsor (HTS) under Tier 4
Superior College London (SCL) welcomes international students from all over the world and is proud of our international reputation as a trusted provider of quality degree education in partnership with EDEXCEL. Join Superior - Be Superior!

ISI Accreditation
We are delighted to delight to announce the results of the Monitoring Visit by the Independent Schools Inspectorate (ISI) conducted on 24 October 2013. http://www.educationaloversight.co.uk/schools/8682/ we are very pleased to announce that Superior College London has undergone a Review for Specific Course Designated by the Quality Assurance Agency for Higher Education (QAA)





Complaints Policy & Procedure

We want to offer our students the best possible service. It is College policy to handle complaints as part of the overall strategy to satisfy the needs of people using College services. Any expression of dissatisfaction will be treated as a complaint and dealt with accordingly.

  1. Complaints should be handled:
    1. confidentially
    2. fairly
    3. promptly
  2. Staff should endeavour to:
    1. be courteous to the complainant
    2. respond positively
    3. offer constructive solutions
  3. Formal written complaints should be:
    1. recorded
    2. acknowledged within 3 working days
    3. notified to Senior Management
  4. The complaints procedure should be:
    1. publicly displayed
    2. monitored regularly
    3. reviewed and evaluated periodically

COMPLAINTS HANDLING PROCEDURE

Superior College London’s aim is get things right first time and therefore we value student comments and suggestions. We have devised an extensive range of customer consultation and feedback mechanisms to help us improve our levels of service. However, we do recognise that, on occasion, our service may fall short of expectations and we also value any complaints we receive.

We recognise that the fewer people who are involved in responding to a complaint and the quicker a response is given, the lower the cost of that complaint in terms of resources and redress and the higher the level of satisfaction for the student.

Definition

A complaint is an expression of dissatisfaction by one or more members of the public about an organisation’s action or lack of action, or about the standard of service provided by or on behalf of the organisation. Requests for services or changes to services, comments and suggestions, focus group and questionnaire feedback and assessment / bursary / disciplinary appeals are not considered as complaints and therefore do not fall within this procedure.

Principles

The following principles underpin Superior College London’s complaints handling procedure to ensure that it is effective:

  • User focused: it puts the student at the heart of the procedure whilst managing occasional difficult behaviour.
  • Accessible: it is clearly communicated, easily understood and available to all.
  • Quick and simple: it has as few steps as necessary within an agreed and transparent timeframe.
  • Objective and transparent: it is evidence-based and driven by facts, not assumptions.
  • Impartial, independent and accountable.
  • Fair, proportionate and consistent: it treats complainants equally, striking a balance between the need for consistency and the individual circumstances of each complaint.
  • Seeks early resolution: it aims to resolve complaints at the earliest opportunity, to the student’s satisfaction wherever possible and appropriate.
  • Delivers improvement: it is driven by the search for improvement, using analysis

If you are not happy about our response to your complaint(s) you may appeal the decision to the final committee which will also consist of an independent person.

 

 

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Administration staff is really cooperative; they understand the student’s needs and deeds. Lectures are very kind with their teaching technique and always provide keen interest to the students’ mentality. Readmore...
Sohail Bukhari
Undergraduate student 2013


I love Superior College London for its location. You find it easy to arrive from any corner of the city. Lectures are very cooperative. Readmore...
Adeel Anjum
Undergraduate student 2013


The way in which you grow up, mature, and find out who you really are is something you can’t accomplish without going to college. When I had to join this college I had hell lot of questions going through my mind and didn’t know how to get them off my mind. Suddenly, I hear a voice asking me”Heya!! U Okay???!
Readmore...
Sambhavi
Undergraduate student 2013


Well, what impressed me most are lectures. Their way of teaching is top rated therefore the standard of education is excellent. Computer lab is facilitated with advanced technology. A wide range of books are available in our library. So, simply you have to Join Superior To Be Superior. Thank you
Ahmad Hassan
Postgraduate student 2013